Commitment to Service Delivery
Bomas of Kenya is committed to providing the following services in a timely manner, efficiently and effectively
SERVICE | CUSTOMER REQUIREMENT | CHARGES (KSHS) | TIMELINE |
Authentic Kenyan traditional dances i) Scheduled Performance Daily afternoon performances Morning performances | Identification documents Prior booking | RESIDENTS/EAST AFRICA COMMUNITY: Adult – 1000/= Children 500/= NON-RESIDENTS: Adult – 20USD Children – 10USD University and College Students 15USD KENYAN CITIZEN: Adult 500/= School Parties (Secondary School) 300/= School Parties (Nursery and Primary School) 200/= | Week days Afternoon 2.30 p.m. to 4.00 p.m. Weekends and Public Holidays 3.30 p.m. to 5.15 p.m. Tuesday and Friday morning 11.00 am to 12.30 pm |
ii) Unscheduled Performance (Hire of traditional dances) Within BOK Within Nairobi Out of Nairobi | Identification documents | Kshs. 45,000 – Kshs. 55,000 Kshs. 55,000 (+ mileage + fuel + accommodation + allowance) | 1 hour show |
Traditional Villages | Identification Documents | Charges inclusive of traditional dances | Daily 10.00 a.m. to 6.00 p.m. |
Children’s Play Ground | Identification documents | ||
Restaurant | Walk – in or Reservation | Menu price | Daily 9.00 a.m. to 11.00 p.m. |
Procurement | Adherence to Procurement and Disposal Act | As applicable in the Procurement and Disposal Act and Regulations of 2015 | As stipulated in the advert/ contract |
Payments | Invoices and / or LPO copies | Free | 60 days after delivery |
Payment of salaries | BOK employee | Free | By 30th of every month |
Conferences, AGMs Meetings functions and events. | Booking | Auditorium – Kshs. 348,000/= per day Multipurpose Hall – kshs. 232,000/- per day VIP Lounge – Kshs. 35,000/= per day Restaurant Lounge – Kshs. 20,000/= per day Wedding Ground – Kshs. 50,000/= per day Team Building – Kshs. 50,000/= per day Hire of grounds – Kshs. 102,280/= per day Wedding in the traditional villages kshs. 50,000/= per day Cultural dinner/ lunch 4,800/= per Pax NB: – Cost inclusive of VAT where applicable | |
Recruitment of Personnel | Advertisement and Application. Budgeted vacant position | Free | As stipulated in the advert and BOK Human Resource Policy |
General Security | Identification Documents | Free | 24 hours |
Tenancy | Lease Agreement | Kshs. 60/= per square feet | As per lease agreement |
Sale of Products | DVD – Kshs. 1,000/= Dance Programmable booklet Kshs. 150/= Traditional ornament and costume booklet Kshs. 150/= Traditional musical instrument booklet Kshs. 150/= Traditional village booklet Ksh. 150/= | Scheduled performance hours | |
Video Recording/ Filming | As per contract | ||
Photography | On request/ Booking | Wedding photo session – Kshs. 15,000/= | 6.00 a.m to 6.00 p.m |
Picnic sites | Identification⁄ Booking | Adult – Kshs. 100/= Child – Kshs. 50/= | 8.00 a.m to 6.00 p.m |
Attendance of tele- phone calls | A telephone call | Free | 3 rings Kshs. |
Response to com- plaints, compliments and suggestions | Resolution of complaint, compliment and suggestion | Free | 21 working days |
Official working hours | weekdays | Free | 8.00 a.m to 5.00 p.m |
